How to Use ZOLL Defibrillators: Instructions, Troubleshooting, & Support
Zoll AED 3 Fully/Semi-Automatic Defibrillator
ZOLL AED 3: Basic Set Up (Click each step to expand)
Following these steps will ensure your ZOLL AED 3 is correctly set up and ready for use in an emergency. Be sure to set up and install your AED as soon as it arrives.
ZOLL AED 3 Basic Set-up
ZOLL AED 3: Basic LCD Touchscreen Configuration (Click each step to expand)
The ZOLL AED 3 offers a two-layer touchscreen interface, with the first layer being the basic configuration, which is not password-protected. Here you can configure the device’s language, date and time, password, and download event data.
ZOLL AED 3 Basic LCD Touchscreen Configuration
Here’s how to access and navigate this basic configuration mode:
ZOLL AED 3: Advanced LCD Touchscreen Configuration
(Click each step to expand)
Advanced settings allow you to configure how the defibrillator performs when in use, perform a self-test, import or export data, and set up Wi-Fi.
Follow these steps to access and adjust the advanced settings on your ZOLL AED 3 defibrillator using the interactive touchscreen display:
ZOLL AED 3: How to Use a ZOLL AED 3 Defibrillator (Click each step to expand)
When someone collapses, quickly assess their responsiveness by gently tapping or shaking them and asking, "Are you okay?" Call 999 immediately, provide location details, and begin CPR if they're unresponsive and not breathing. If available, have someone else retrieve the AED while you continue CPR until help arrives.
ZOLL AED 3 Real Expert Demo
Steps to Change the Battery in a ZOLL AED 3 Defibrillator:
- Turn Over the Defibrillator
Carefully turn the ZOLL AED 3 defibrillator over to access the battery compartment. - Remove the Pad Packet
Locate the pad packet on the back of the defibrillator and remove it by pulling it out. - Remove the Existing Battery
Find the battery inside the compartment. Unclick the old battery by gently pulling it out of the slot. - Insert the New Battery
Take the new ZOLL AED 3 battery and insert it into the battery compartment. Push down firmly until you hear a click, indicating that the battery is properly installed. - Re-insert the Pad Packet
After replacing the battery, reinsert the pad packet back into its place on the back of the defibrillator. - Allow the Device to Perform a Self-Test
Once the new battery is installed, the ZOLL AED 3 will automatically perform a self-test. Wait for the device to complete the self-check. - Check the Status Indicator
After the self-test, check the front window of the defibrillator. You should see the green check (tick), indicating that the unit is ready for use.
Pads need to be changed after every use. Change pads as soon as you can so your AED is ready to use.
Steps to Change the Electrodes (Pads) on a ZOLL AED 3 Defibrillator:
- Remove the Current Pads
Locate the connector cable attached to the existing pads. To remove the old pads, pull up gently on the connector cable until it detaches from the device. - Prepare the New Set of Pads
Take the new set of ZOLL AED 3 electrodes (pads) out of the packaging. - Plug in the New Pads
Insert the connector cable of the new pads back into the connector slot on the AED. Make sure the connection is secure. - Confirm Proper Installation
Once the new pads are connected, the device is ready for use again.
Electrodes compatible with this device:
The ZOLL AED 3 defibrillator performs various self-tests, including battery installation, power on, manual, daily/weekly, and monthly checks, to ensure its readiness for emergency use. A green check (✓) indicates all tests passed. If the status indicator is blank, the AED may be defective and should be removed from service. Refer to the troubleshooting section below for further assistance.
Regular maintenance and testing of the ZOLL AED 3 is crucial to ensure it remains ready for use in an emergency. Follow these guidelines for proper maintenance:
Physical Inspection
- Cleaning the AED
After each use, clean and disinfect the ZOLL AED 3 using a soft, damp cloth with 90% isopropyl alcohol, soap and water, or a chlorine bleach solution (30 ml/liter of water). Avoid using these on connectors or contacts. After cleaning, wipe the device down with water to remove any residue.
Do Not Use:
-Chlorine mixture on connectors or contacts.
-Ketones (e.g., MEK, acetone).
-Abrasive materials (e.g., paper towels) on the display.
-Immerse the device in water or sterilise it. - Inspection Checklist
-Ensure the AED is clean, undamaged, and free from wear.
-Verify the defibrillation pads are connected and sealed, replacing them if expired.
-Check for any cracks or loose parts.
-Turn on the AED and verify that the green check (✓) appears, indicating that the device is ready for use. Then, turn it off.
-Confirm the battery pack is within its install-by date and replace it if expired.
Optional Maintenance Test (For Technical Professionals)
This optional test allows verification of AED functionality beyond the automated self-tests.
- Test Setup
-Connect the ZOLL AED Simulator to the AED’s defibrillation pad connector.
-Power on the simulator and the AED. - Verify Device Status
-Ensure the status indicator changes from blank to green check (✓) within 4–5 seconds.
-Listen for the "UNIT OK" voice prompt and verify the message on the screen.
-Check the number of shocks and elapsed time on the screen. - Simulate a VF Rhythm
-Using the simulator, input a VF rhythm. The AED should analyse the rhythm, advise a shock, and begin charging.
-Listen for the “DON’T TOUCH THE PATIENT; SHOCK WILL BE DELIVERED IN THREE, TWO, ONE” voice prompt.
-Verify the AED delivers the shock and updates the shock count. - CPR Function Test
-Activate the CPR function on the simulator. Ensure the AED issues the correct voice prompts ("PUSH HARDER," "GOOD COMPRESSIONS").
-After two minutes, verify the AED stops CPR and begins a new ECG analysis.
-Ensure the "NO SHOCK ADVISED" prompt is issued. - Turn Off the Devices
-After the test, turn off both the ZOLL AED 3 and the simulator.
If your ZOLL AED 3 device has any issues, check this table. Try the operator action first, and then, if that fails, the technical action. If problems persist, contact ZOLL technical service.
Problem | Operator Action | Technical Action |
|---|---|---|
GREEN CHECK DOES NOT APPEAR IN STATUS INDICATOR WINDOW | Press and hold the On/Off button for at least 5 seconds to perform a self-test. Verify that the defibrillation pads cable is properly plugged into the patient cable connector. Replace the defibrillation pads. | If the AED continues to fail, remove it from service and contact ZOLL Technical Service. |
UNIT FAILED | Turn the AED off and then press and hold the On/Off button for at least 5 seconds to perform a self-test. Verify that the defibrillation pads cable is properly plugged into the patient cable connector. Replace the defibrillation pads. | If the AED continues to fail, remove it from service and contact ZOLL Technical Service. |
BEEPING NOISE WHEN AED IS OFF | Verify that the defibrillation pads cable is properly plugged into the patient cable connector. Hold the On/Off button for at least 5 seconds to perform a self-test. Verify that a green check appears in the status indicator window. | If the AED continues to beep, remove it from service and contact ZOLL Technical Service. |
CHANGE BATTERY | Replace the battery pack. | If the message persists, remove the AED from service and contact ZOLL Technical Service. |
PLUG IN PADS CABLE | Ensure that the defibrillation pads cable is properly plugged into the patient cable connector. | If the message persists, remove the AED from service and contact ZOLL Technical Service. |
CHECK PADS | Reattach pads. | If the message persists, attach new pads. |
ANALYSIS HALTED; KEEP PATIENT STILL | Keep the patient still during ECG analysis. If transporting the patient by stretcher or vehicle, stop all patient movement during analysis. | If the message persists, remove the AED from service and contact ZOLL Technical Service. |
NO SHOCK DELIVERED | The Shock button was not pressed or an internal error occurred. When prompted to press the button, do so within 30 seconds. | If an internal error occurred (no shock was delivered when the Shock button was pressed properly), remove the AED from service and contact ZOLL Technical Service. |
RELEASE SHOCK BUTTON | Release the Shock button. Do not press the button until the charge-ready tone sounds and the button begins flashing. | If the message persists, remove the AED from service and contact ZOLL Technical Service. |
ATTACH CORRECT DEFIB PADS | Attach one of the following compatible defibrillation pads to the AED: CPR Uni-padz, CPR-D padz, CPR Stat padz, Pedi-Padz II (child pads), Stat-padz II | If the message persists, remove the AED from service and contact ZOLL Technical Service. |
REPLACE PADS | Attach new defibrillation pads to the AED. | If the message persists, remove the AED from service and contact ZOLL Technical Service. |
ZOLL AED 3: Where to Find More Information
ZOLL AED Plus Lay Responder Defibrillator
ZOLL AED Plus: Basic Set Up (Click each step to expand)
How to Set Up the ZOLL AED 3:
Setting up the AED Plus
ZOLL AED Plus: How to Use a ZOLL AED Plus Lay Responder Defibrillator
How to use the ZOLL AED 3 when someone goes into cardiac arrest
A step-by-step guide of using the ZOLL AED 3, showing what each icon and prompt means
How to apply the electrodes when using a ZOLL AED 3
How to perform CRP when using the ZOLL AED 3
How to download data with RescueNet CodeReview
How to treat a child with a ZOLL AED 3
ZOLL AED Plus: Step-by-step instructions on how to use the Zoll AED 3 in an emergency: (Click each step to expand)
Regular maintenance is crucial to ensure your ZOLL AED 3 is ready for use in an emergency. Follow these steps to replace the electrodes and batteries, ensuring the device remains compliant and operational.
Replacing the Electrodes of your ZOLL AED 3
ZOLL AED 3 electrodes must be replaced every five years or sooner if used. Here’s how to do it:
- Remove the Lid
Take off the lid of the AED and set it aside. - Check the Expiry Date
The expiry date of the electrodes can be found in two places:
-On the pull tag through the slot in the lid.
-Directly on the electrode packaging. - Remove Old Electrodes
-Hold the AED with one hand and unplug the electrode cable from the base connector with the other.
-Dispose of the old electrodes safely. - Install New Electrodes
-Plug the new electrodes into the connector securely.
-Ensure the rescue kit is positioned away from the handle for easy access.
-Insert the new expiry date tag through the slot in the lid. - Replace the Lid
First, place the back of the lid on the unit, then press it down until it clicks securely into place. - Check Status Indicator
-Ensure the status indicator displays a green checkmark (✓) in the window.
-If the electrodes are not properly connected, a red X will appear, and the AED will fail the self-test.
Replacing the Batteries in your ZOLL AED 3
The ZOLL AED 3 uses 10 Duracell lithium batteries, which need to be replaced every three years. Here’s how to replace them:
-
Open the Battery Compartment
-Use a coin, flathead screwdriver, or a key to release the fasteners on both sides (avoid sharp objects that could damage the case).
-Turn the AED over to access the battery compartment on the back. - Remove Old Batteries
Remove all 10 batteries and dispose of them in accordance with local recycling guidelines. - Install New Batteries
Insert the batteries in the following order:
-First, install the four batteries on the left.
-Then, install the four batteries on the right.
-Finally, insert the last two centre batteries. These will complete the circuit and power on the AED.
Once the last batteries are installed, the AED will activate a voice prompt. - Press the Battery Reset Button
-Locate the green reset button near the battery compartment.
-Press the button to notify the device that new, fully charged batteries have been installed. - Close the Battery Compartment
Snap the battery cover back into place, ensuring it is securely fastened. - Check Status Indicator
Confirm that the status indicator shows a green checkmark, indicating the AED is ready for use.
Testing your ZOLL AED 3 defibrillator is essential to ensure it is in full working order and ready for use in an emergency. The device features several automated self-tests, but manual testing can also be initiated when required. Follow these steps to verify the AED’s functionality:
-
Automatic Self-Tests
The ZOLL AED 3 is designed to automatically run self-tests without user intervention. These include:-Daily Automatic Self-Test: The device automatically runs a self-check every 24 hours, verifying key systems like battery capacity, electrode readiness, and charging circuits.
-Weekly Automatic Self-Test: The AED 3 performs a more detailed test every 7 days. This test verifies additional internal components, ensuring the defibrillator is fully operational.
-Monthly Automatic Self-Test: Once per month, the AED 3 runs a comprehensive system test, checking all aspects of the device, including software integrity.
During these tests, the AED’s status indicator will show:
-Green Check Mark (): Indicates the device passed all tests and is ready for use.
-Red X: Signals that the AED has failed one or more tests and requires troubleshooting.
If a red X is displayed, follow the device’s troubleshooting guide or contact technical support for assistance. - Power-On Self-Test
Each time the ZOLL AED 3 is powered on, it will conduct a self-test that checks:
-Battery status and capacity
-Proper connection of the defibrillation electrodes
-Functionality of the ECG circuitry and defibrillator electronics
-Microprocessor hardware/software integrity
-CPR sensor functionality
-Audio circuitry for voice prompts
This test ensures the AED is operational before use in an emergency. If any issues are detected, they will be indicated via the status indicator and voice prompts. -
Manual Self-Test
1. Turn on the device: Press and hold the power button for approximately 5 seconds.
You can perform a manual self-test on the ZOLL AED 3 by following these steps:
2. Visual and Auditory Checks: The AED will illuminate all graphic indicators and play voice prompts to verify its visual and audio output.
3. System Check: The AED will run through key system checks similar to the automatic tests, including:
-Battery capacity
-Electrode connection
-ECG circuitry
-Defibrillator charge and discharge functions
-Microprocessor and CPR circuitry
4. Software and Hardware Versions: The LCD display will show the current software version running on the device, allowing you to verify that the AED is up to date.
If the AED passes the test, it will return to standby mode with a green check mark displayed. If any issues arise, consult the troubleshooting section of the manual. - Battery Installation Self-Test
When installing or replacing batteries, the AED 3 automatically runs a battery installation self-test. This ensures that:
-The batteries are properly installed and have adequate capacity.
-The electrodes are correctly connected.
-All key components like the defibrillator and CPR circuitry are operational.
After installing new batteries, press the Battery Reset Button inside the battery compartment to reset the battery usage indicator.
Note: Do not press the Battery Reset Button unless all batteries are new. - Interpreting the Status Indicator
-Green Check Mark (✓): The device is functioning properly and ready for use.
-Red X: Indicates a failure in one or more systems. Remove the AED from service, consult the troubleshooting guide, or contact technical support.
Final Notes:
Regularly check the status indicator to ensure the AED is ready for use.
Follow manufacturer guidelines for battery and electrode replacement intervals.
If the AED fails any self-test, remove it from service until the issue is resolved.
Maintenance of the ZOLL AED Plus
Proper maintenance of the ZOLL AED Plus is essential to ensure it is always ready for emergency use. Follow these guidelines for regular maintenance:
Routine Inspections
- Check the Status Indicator
Ensure the green check (✓) is displayed, indicating the device is ready for use. - Verify Electrode Expiration
Ensure the electrodes are within their expiration date and are properly pre-connected to the input connector. Replace if necessary. - Verify Battery Expiration
Check that the batteries are within their expiration date. Replace expired batteries promptly. - Check for Supplies
Ensure emergency supplies such as a razor, mask, gloves, and extra batteries are available.
- After each use, clean and disinfect the AED Plus with a soft, damp cloth using 90% isopropyl alcohol, soap and water, or a chlorine bleach solution (30 ml/liter water).
- Do Not immerse the device in water, use ketones (MEK, acetone), abrasives, or sterilize the unit.
- Ensure the AED is clean, undamaged, and free of excessive wear.
- Check for cracks or loose parts in the housing.
- Verify that all cables are intact, with no visible damage.
- Turn on the AED Plus, confirm the green check (✓) appears, then power off.
- Ensure supplies are available and up to date.
Although the AED Plus performs self-tests, a technical professional may carry out further tests:
- Connect a Simulator
Use a simulator to connect to the AED’s electrode connector. - Power On and Verify
- Check that the status indicator changes from a red “X” to a green check (✓) within 4–5 seconds.
- Confirm all user interface lights illuminate and the unit issues a "UNIT OK" prompt.
- Simulate a VF Rhythm
- Verify the AED analyses the rhythm, advises a shock, charges, and provides appropriate voice prompts.
- Confirm the shock delivery and check for the correct post-shock messages.
- Test CPR Function
Activate the CPR function and confirm voice prompts such as "PUSH HARDER" and "GOOD COMPRESSIONS" are issued, followed by a "STOP CPR" prompt after two minutes.
The following table summarises common error indications on the ZOLL AED 3 and their associated corrective actions. If the AED is not functioning properly, contact ZOLL’s technical service department.
Technical Problem | Recommended Action |
Self-test failed. | Initiate a manual self-test by pressing and holding the ON/OFF Button for more than 5 seconds. Attempt to fix the issue by replacing the batteries or electrodes. If the AED fails the test again, remove it from service and contact ZOLL Technical Service. |
CHANGE BATTERIES prompt. | Replace all batteries at once with new ones. After replacing, press the Battery Reset Button when prompted. |
Red “X” in status indicator window. | Initiate a manual self-test by pressing and holding the ON/OFF Button for more than 5 seconds. Ensure the cable is properly connected to the AED or replace the electrodes. Cycle the power by turning the unit off, then on again. Replace all batteries at the same time with new batteries less than 1 year old. Press the Battery Reset Button when prompted. If the issue persists, contact ZOLL Technical Service. |
Beeping noise when AED is off. | Remove the AED from service and replace the batteries. Replace all batteries at the same time with new ones. Press the Battery Reset Button when prompted. If the beeping continues, contact ZOLL Technical Service. |
PLUG IN CABLE prompt. | Verify that the cable between the electrodes and the AED is securely connected. |
ANALYSIS HALTED. KEEP VICTIM STILL prompt. | Excessive motion detected during ECG analysis. Ensure the victim is motionless and avoid touching them during analysis. If in a moving vehicle, stop the vehicle before performing the ECG analysis. |
RELEASE SHOCK BUTTON prompt. | Release the Shock Button, then press and hold it until discharge occurs. If the voice prompt continues, contact ZOLL Technical Service. |
ZOLL AED Plus: Where to Find Other Information
ZOLL AED Plus: Who to Contact for Support
ZOLL Customer Support:
Monday - Friday
9:00 a.m. to 5:00 p.m. GMT
0808 168 9000 (Freephone) or 01928 241 700 Direct
01928 241 702 Fax
E-mail: customerservice-uk@zoll.com
ZOLL Technical Support:
Monday - Friday
9:00 a.m. to 5:00 p.m. GMT
0808 168 5000 (Freephone) or 01928 241701
01928 241 702 Fax
E-mail: techservice-uk@zoll.com
