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Shipping Information
Steroplast Healthcare is committed to providing quality service, including our system. We've partnered with trusted courier services across our network to ensure your premium goods are delivered with care.
Dispatching Your Orders
The Steroplast Warehouse opening hours (excluding bank holidays) are:
| Monday | 9am - 5.00pm |
| Tuesday | 9am - 5.00pm |
| Wednesday | 9am - 5.00pm |
| Thursday | 9am - 5.00pm |
| Friday | 9am - 4.30pm |
| Saturday - Sunday | Closed |
Between these hours, our sales team will work to get your orders processed and shipped promptly and are available to handle any queries you might have.
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Steroplast Healthcare Shipping for UK Customers
DPD is our trusted partner for parcel deliveries for residential and commercial UK mainland addresses. With their nationwide network and technology, DPD offers efficient and reliable delivery services to meet all your distribution needs across the UK.
Efficient 1-2 Day Healthcare Products Delivery for UK Orders
We work to ensure all UK orders are delivered in 1-2 working days. Orders of less than £40 will incur a charge of £3.99.
Residential and commercial customers: Once your order has been shipped, you will receive an allocated 1-hour time slot for delivery via SMS text messages. If you're not going to be in, DPD offers options for you to change to a more convenient delivery time.
Customers in the Scottish Highlands: Please be aware that delivery charges may be higher than £3.99 due to your location. We may get in touch after you place your order to confirm the exact cost. Delivery to the Scottish Highlands typically takes 2-3 days. Please note that we do not deliver to the Shetland Islands through the website. For more details, click here to view our Shipping Restrictions.
Need a more specific time slot for your delivery?
Don't worry. The services below are also available for an additional charge:
- Parcel deliveries before 10:30am
- Parcel deliveries before 12pm
- Saturday deliveries before 10:30am, 12pm or next day
Steroplast Healthcare shipping to the Channel Islands, Shetland Islands, Hebrides, etc., will incur an extra delivery fee.
Please get in touch to find out more about our extra delivery options and charges
Email: enquiries@steroplast.co.uk
Phone: 0161 902 3030
DPD's Predict and Follow My Parcel Feature
DPD offers industry-leading Predict and Follow My Parcel services:
- Predict: You get a one-hour delivery window, sent by SMS and email. This means you don't have to wait in all day for your parcel.
- Real-time Tracking: Watch your delivery's progress on a live map. You can track it right up to the final 15-minute timeslot.
H&B Logistics is our trusted partner for pallet deliveries to all UK addresses. They have over 30 years of experience shipping goods nationwide and are part of the award-winning Pallet-Track Network
All UK Pallet orders above £45 (excl.VAT) will be delivered free of charge
Orders of less than £45 will incur a charge of £3.99.
Next Working Day Healthcare Products Delivery for UK Pallet Orders
The H&B Pallet delivery service is usually next-day, arriving between 10 am - 5 pm on working days. All orders are tracked throughout the shipping process.
Need more control?
- Choose timed and pre-booked deliveries for your convenience.
- Opt for tail lift delivery vehicles for added safety and ease.
Want to Collect Your Order?
Please call us to book a time before you visit our warehouse
We offer a free and straightforward collection service from our South Manchester warehouse if you prefer to skip the delivery option. Simply opt for collection at checkout and book a time slot by calling 0161 902 3030. We will also confirm when your order will be available for collection over the phone.
Would you prefer a contactless collection?
For a seamless, contactless collection of your order, please call us from the warehouse car park when you arrive. A member of our team will collect your order and bring it out to your vehicle—you won't even need to get out of your car.
Are you buying from outside the UK?
From the UK, to 57 countries
Export accounts for more than 25% of turnover and continues to grow year-on-year.
Steroplast Healthcare Shipping for Customers in Jersey, Guernsey, Isle of Man, Isle of Wight, Ireland & Shetland Islands
We ship to many customers in Jersey, Guernsey, Isle of Man, Isle of Wight, Ireland & Shetland Islands, although online orders for these destinations are not currently available. The shipping logistics for these areas involve specific complexities around tax calculations, carrier services, and additional costs, making it different from our standard online UK shipping process.
Please refer to the map below to identify which regions of the United Kingdom are eligible for shipping on our website:
Red Areas
Online orders to these regions are not available. Please get in touch with us directly by calling 0161 902 3030 or by emailing your order details to our export manager at sharon@steroplast.co.uk. Please note orders to Jersey, Guernsey, Isle of Man, Isle of Wight, Ireland & Shetland Islands usually take 2-3 days to deliver.
Green Areas
Online orders to these regions are available with a £3.99 delivery charge, or free delivery on orders above £40. Please refer to the UK Parcel Delivery section for more information.
Our Returns Policy
If you are unsatisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund or exchange. Items returned must be unused and in a resaleable condition to:
Unit 2, Alpha Point, Bradnor Road,
Manchester, M22 4TE
Returning goods is the responsibility of the buyer. Costs associated with the items' return will be at the buyers' expense, unless the item(s) are faulty or damaged. In this instance, we will arrange to collect the goods or refund the return postage. This is at the discretion of Steroplast and cannot be requested. We recommend sending items you wish to return using a secure, trackable postage method, and you retain your proof of postage. A return re-stocking fee may apply.
This policy applies to online orders only. For all other returns, please contact us directly on 0161 902 3030 or e-mail sales@steroplast.co.uk
Steroplast Healthcare Shipping: Frequently Asked Questions
You will receive confirmation that your order has been dispatched via email or SMS. This will include any relevant courier details you may require. You can also check the progress of your order via your online account.
Adding promotions at checkout will not affect your estimated shipping times.
If you have made an error or need to change your shipping address, you can contact us to change your order before dispatch. Sometimes, it may not be possible to edit the shipping address after purchase.
Following dispatch, you may be able to redirect your delivery via the courier directly.
For your healthcare products to be customised, such as own-label goods, we advise that you allow an additional 7 working days for your delivery deadline. Please be aware that if your order includes own-label goods and other items, your whole order will be shipped as one, rather than some items being shipped sooner than others.
Depending on the kind of delivery, you will receive information from your courier upon the despatch of your order. If you are unavailable for your delivery, we recommend contacting the courier to re-arrange delivery or for your parcel to be left in a safe place (where possible).
You can find out more information about international orders and shipping on our Exports information page.
All claims for shortages of incorrect goods must be made in writing within 7 days.
Steroplast will not be liable to replace goods which arrive damaged until the goods are signed for accordingly and a claim is made within 5 working days of delivery.
Why Choose Steroplast?
If you would like more information about our selection of products, please complete the form, and a member of our team will be in touch to discuss how we can help.
Or contact us today:
Tel: 0161 902 3030
Email: enquiries@steroplast.co.uk
Fax: 0161 902 3040